Terms & Conditions for Shopping
1. General Provisions
1.1. According to the following General Provisions “Lagra”, registration number: 410302141, registered office: Riga Street 7-26, Valmiera, Latvia (hereinafter – The Seller) sells goods placed on the Seller’s Internet Shop website of www.xjeans.lv and in the Seller’s retail shops.
1.2. The Terms and Conditions apply to the legal relationship arising between the Buyer (hereinafter - Buyer) while purchasing the Goods and the owner of the procurement environment in the Internet address www.xjeans.lv (hereinafter – the Internet Shop) - the Seller. In addition to the legal relations arising from the purchase of the Goods from the Internet Shop, the legislation in force in the Republic of Latvia shall also be applied thereto.
1.4. The Seller details:
7-26 Rigas street,
Reg. Number 410302141
Phone +371 25749144
2. Making an Order and Receiving said order
2.1. The Buyer, when placing an order in the Internet Shop, thereby confirms that he/she is familiar with the description of the selected item and/or service and that it meets the requirements and needs set by the Buyer.
2.2. At the time of placing the Order the Buyer undertakes to specify the precise personal data necessary for the completion of the Order, the delivery address of the order and the contact information. In the case of inaccurate data, the order might not be provided.
3. Price and Payment Procedure
3.1. The prices of the Goods and services in the Internet Shop are indicated with taxes, including value added tax. The order delivery fee (if any) is set separately according to the Internet Shop delivery fees.
3.2. When confirming the order, the Buyer agrees to pay the valid price.
3.4. It is possible to pay for the order using the bank links of the commercial banks of the Republic of Latvia - Swedbank, SEB, Nordea, Citadele as well as payment cards (Visa, MasterCard, Maestro).
3.5. Payment is made outside the Internet Shop environment, the service provider - Paysera Latvia - a secure payment environment.
3.6. The Seller does not have access to the Buyer's bank details and credit card details.
3.7. The prices and discounts of the Goods may vary from the product range, prices, and discounts at the Seller's retail stores.
4.1. The Goods indicated in the Internet Shop are usually in stock at the Seller's warehouse/retail stores. The availability of the Goods is not ensured since it might be misleading due to possible technical problems regarding the software.
4.2. In the event that the Buyer makes an order and it came to the light that the said Goods are not in the Seller's warehouse and the Internet Shop is unable to fulfill said order, the whole amount of the purchase is returned to the Buyer.
4.3. The photos of the Goods in the Internet Shop are illustrative and may differ from the real appearance of the Goods.
5. Ordering the Goods
5.1. To make a purchase, the Buyer, who has agreed to the Terms, selects the desired Goods in the Internet Shop and adds said Goods to the Shopping Cart by clicking on the "Add to Cart" button.
5.2. The following steps must be taken by the Buyer to complete the order:
5.2.1 Select the product or the Goods by adding it to the "Shopping Cart".
5.2.2. After placing all the selected items in the "Shopping Cart", press the "Pay" button. The buyer is redirected to the order checkout form.
5.2.3. After entering the requested data and checking the correctness of the data, the Buyer confirms the order. After this step, the order is confirmed and thereby sent to the Seller.
5.2.4. The Buyer pays for the Goods using the bank link of the Internet Banking and confirms the payment to the Seller by pressing the button "Back to the Merchant".
5.2.5. After payment of the Goods, the Internet Shop sends the order confirmation to the e-mail address specified by the Buyer.
5.3. At the time of placing the order the Buyer undertakes to specify the precise personal data necessary for the order, the delivery address of the order and the contact information. In the case of inaccurate data, the order might not be fulfilled.
5.4. The Seller shall not be liable for the impossibility of performing the order and for any consequential consequences arising from the Buyers's submitted incorrect data.
5.5. The Seller has the right to refuse to execute the order if there are doubts about the accuracy of the data submitted to the Seller, as well as in cases of non-compliance with the generally accepted principles.
6.1. The Buyer can choose between different types of delivery. The delivery of the Goods depends on the postal service chosen by the Buyer.
6.2. When choosing Omniva parcel machine delivery method, the Goods arrive to the parcel machine chosen by the Buyer within 5 working days after receiving the order confirmation at the Buyer's e-mail address. The Buyer shall be informed about the arrival of the Goods in the parcel machine by a text message containing the door code, the location of the parcel, the return code and the storage period. The parcels machines are open for 24 hours. The Goods are stored in a parcel machine for 7 calendar days. After the expiry of the said term, the Goods are returned to the Internet Shop. In the event that the Buyer does not take the Goods within the aforementioned period, the Buyer is obliged to reimburse the costs related to the re-dispatch of the Goods.
6.3. The Buyer is obliged to keep the text message referred to in paragraph 6.2 by the end of the 14-day return period. The Buyer has the option to replace or return the Goods, if necessary, using the return code specified in the same text message.
6.4. When choosing a delivery method Courier, the Goods arrives at the address indicated by the Buyer within 5 working days after receiving the order confirmation at the Buyer's e-mail address. The courier will contact the Buyer by phone and agree on the appropriate delivery time. In the event that the Goods are not delivered, the Goods are returned to the Internet Shop.
6.5. In the event the Buyer placed the order at the weekend (Friday after 13:00 to Monday 09:00) or public holidays, the 5 day period begins on the first business day after the weekend or public holiday at 09:00
6.6. The Buyer is obliged to check the correctness of the contact data to be submitted - before the order is made, in order to avoid delays and uncertainties during the delivery of the Goods. The Seller shall not be liable for any delays or uncertainties regarding the delivery of the Goods if the reason for the delay or uncertainty is the inaccuracy of the data provided by the Buyer during the checkout of the order.
6.7. In the event that the Goods do not reach the Buyer in good condition and in a sealed package, the Buyer shall be obliged to notify the Internet Shop thereof.
7. Return and replacement of the order
7.1. The Buyer has the right to exercise the right of withdrawal within 14 (fourteen) days from the date of delivery of the Order by completing the notice on the exercise of the right of withdrawal and submitting it to the relevant merchant in accordance with the procedures specified in regulatory enactments as a written confirmation of the withdrawal of the Order.
7.2. For return/replacement of the Goods the written submission shall be submitted to the Seller for return - within 14 days from the moment of receipt of the Goods. The submission for return can be submitted as follows:
7.2.1 Delivering the Goods to the office in Riga, Brivibas Gatve 399-45 with a completed and signed return form.
7.2.2. By sending the Seller a completed and signed return form together with returned Goods via the Omniva parcel machine using the return code
7.2.3. The Goods returned to the Seller are accepted only together with the completed and signed return form or submission.
7.3. The Buyer shall return the Goods within 14 days of the submission of the application or since the Buyer have delivered the Goods to the logistics company during the aforementioned period. The Seller has the right not to refund the money until the Seller has received the object of the contract (the Goods) or until the Buyer has provided proof that he has returned the item, depending on what happens faster.
7.4. The Goods to be replaced or returned shall not have any damage or wear characteristics, the Goods shall be in the original packaging and the Goods shall have all original labels. If the condition of the returned item has deteriorated, the Buyer is responsible for the loss of value of the item resulting from the use of the item, only if the Buyer has used the item in a different way than would be necessary to ascertain the nature, characteristics and functionality of the item. In order to ascertain the nature, characteristics and functionality of the item, the Buyer should handle the item and use the item only in the way it is normally allowed in stores.
7.5. It is not possible to return underwear or other hygiene products
7.6. The Buyer must always open the package of the Goods with caution without damaging it. If it is not possible to open the package without damaging it, it is not required to return the Goods in the original packaging.
7.7. In the event that the Omniva parcel machine was chosen as the type of delivery, the Order may be replaced or returned via the Omniva parcel machine using the return code included in the original text message. Instructions for returning via the parcel machine: https://www.omniva.lv/pakalpojum/demo/. With the return code, return is free of charge and the returned item arrives at the Internet shop within 5 business days. On receipt of the Goods, the Internet Shop sends the confirmation to the Buyer's email address.
7.9. In the event that the Courier was chosen as the type of delivery, the Order may be replaced or returned by handing it over to the Office or Omniva Parcel machine.
7.10. In the event of replacement of the Goods, the Internet Shop shall immediately send the new Goods to the Buyer upon receipt of the Goods to be replaced. The costs related to the replacement shall be borne by the Seller.
7.11. The Goods can only be replaced for another size of the same Goods.
7.13. The Seller returns the Purchase Amount to the Buyer within 14 days after receiving the return application. The purchase amount is returned to the same bank account from which the Buyer paid for the Goods.
7.14. In case of return of the order, the Seller returns to the Buyer all the amount received by the contract, except for the cost of the return and delivery.
7.15. The returned payment enters the Buyer's bank account no later than on the next business day of the bank, but in case of using the credit card in accordance with the Buyer's bank regulations.
8. Procedure for Submission of Claims
8.1. In respect of the Goods sold, the deadline for submission of claims specified in the Section 218 (2) of the Law of Commitments shall apply.
8.2. The Buyer undertakes to notify the Seller immediately, but not later than within 2 months after the defect is discovered, by sending the contact information of the Buyer, the exact nonconformity and defect description and the purchase receipt number to the e-mail address firstname.lastname@example.org. When the Goods are found defective, the Buyer shall immediately discontinue the use of the Goods.
8.3. All claims are reviewed and the Seller will contact the Buyer at the earliest opportunity, but not later than within 15 days of receiving the Claim.
8.4. During the first six months of delivery of the Goods to the Buyer, it is assumed that the defect existed at the time of delivery to the Buyer. In the event of a claim being filed within the first six months of the Goods being delivered to the Buyer, the cost of repairing the Goods or replacing the Goods, primarily - the cost of transport, labor and materials, shall always be borne by the Seller. In the next 18 months, the Seller will only bear the relevant costs if the Claim has been substantiated.
8.5. The Buyer has the right to demand from the Seller to reduce the purchase price of the Goods or to terminate the contract and to ask for the money for the Goods if the Seller is unable to repair or replace the Goods, the repair or replacement of the Goods fails, the Seller has not eliminated the defects within a reasonable time, unjustified inconvenience to the consumer have occurred.
8.6. In case the Goods does not comply with the terms of the contract, the Buyer has the opportunity to rely on the legal remedies prescribed by law, incl. require execution of the contract, price reduction, the claim for damages and termination of the contract unilaterally.
8.7. In the event that the Goods does not comply with the terms of the Contract, the costs of repairing the Goods or replacing the Goods, primarily the costs of transport, mail, labor, travel and materials, shall be borne by the Seller.
8.8. The Seller shall not be liable for any damage caused by the use of the Goods in a manner inconsistent with their purpose, as well as for delays in delivery, if caused by a circumstance which the Seller could not influence and/or caused by his or her independent force majeure.
8.9. The Seller shall not indemnify the Buyer for the costs incurred if the Goods do not conform to the requirements or the Goods are defective and bear no responsibility in the event of: the value of the item has decreased, the Goods have been damaged due to the fault of the Buyer, the damage was caused by the use of the Goods inappropriately, incl. failure to follow the maintenance instructions causes the Goods to be impaired due to natural wear and tear, normal use, or lack of proof of purchase.
9.2. The Seller is liable within the sale price of the Goods.
9.3. The Buyer undertakes to use the services of the Internet Shop only for purposes that comply with laws and good practice.
10.2. The Sales Agreement between the Seller and the Buyer shall take effect from the moment when the purchase amount to be paid is entered into the Seller's bank account.
10.4. The Seller has the right to refuse to execute the order if the wrong price of the Goods has been displayed in the Internet Shop due to a technical error.
11. Other Provisions
11.1. Disputes between the Buyer and the Seller are resolved through negotiation.
11.2. If the Seller refuses to settle the Buyer's complaint or the Buyer does not agree with the solution offered by the Seller and considers that his/her rights have been violated, the Buyer has the right to file a complaint with the Consumer Complaints Board through the Consumer Protection Service.
12. Customer Support
12.1. Customer support phone number is +371 25749144 (open on working days from 9:00-18:00) and email: Info@xjeans.eu the Customer support is not available on public holidays.
12.2. For the exchange of information, the Seller communicates with the Buyer using the Buyer's email address, postal address or telephone number.
12.3. In the event of any questions or disagreements, the Buyer shall contact the Seller by phone: +371 25749144 on working days from 9:00-18:00 or via email Info@xjeans.eu . The Customer support is not available on public holidays.