DELIVERY IN THE BALTIC STATES

Free delivery for orders over €20.00.

1. DPD Parcel Locker – FREE*

Your order will be delivered to the selected parcel locker within 1–2 business days after the order has been confirmed. You will receive an SMS notification containing the door code, the parcel locker location, the return code, and the parcel storage period.

DPD parcel lockers are available 24 hours a day, 7 days a week and are usually located at the main entrances of major shopping centres.

2. OMNIVA Parcel Locker – €1.99

Your order will be delivered to the selected parcel locker within 1–2 business days after the order has been confirmed. You will receive both an SMS and an email notification regarding the delivery. The SMS will include the door code and the parcel locker location.

OMNIVA parcel lockers are available 24 hours a day, 7 days a week and are usually located at the main entrances of major shopping centres.

3. Courier Delivery to Your Address – from €3.99

Your order will be delivered within 1–3 business days after the order has been confirmed. The courier will contact you by phone to arrange the most convenient delivery time and location.

For orders delivered by courier, free returns are not available. The item must be returned to our office using a delivery method of your choice. Return shipping costs are paid by the customer regardless of the order value.

4. In-Store Pickup

Items can be reserved in the store for 48 hours from the time the order is placed. After 48 hours, the reservation will be cancelled automatically.

HOW CAN I RETURN A PURCHASED ITEM?

In accordance with the Cabinet of Ministers of the Republic of Latvia Regulation No. 255 of 20 May 2014 "Regulations Regarding Distance Contracts", you have the right to withdraw from the distance contract within 14 calendar days without giving any reason and return the purchased item to the seller.

Returns are accepted only for new, unused items in their original packaging with all original manufacturer tags attached.

Refunds only. Product exchanges are not available.

The refund will be issued to the same payment method used for the purchase within 14 days after the returned item has been received at the Xjeans office.

If you withdraw from the purchase, you will receive a full refund for the purchased item. However, return shipping costs are not reimbursed and must be covered by the customer.

The returned item must not be damaged or show signs of use. It must be returned in its original packaging with all original tags attached.

For hygiene reasons, underwear and socks cannot be returned.

Please open the product packaging carefully without damaging it. If the packaging cannot be opened without being damaged, the returned item may still be accepted without the original packaging.

You can return the item by sending the completed and signed return form to info@xjeans.eu or by including it inside the return parcel.

You can download the Return Form here.

The return procedure depends on the delivery method you selected.

IF YOUR ORDER WAS DELIVERED TO AN OMNIVA PARCEL LOCKER – FREE RETURNS

1. Complete the return form and include it with the item being returned.
2. Pack the parcel securely so that it cannot be opened without damaging the packaging.
3. Use the return code received in the SMS delivery notification. The code is valid for 14 days.
4. Take the parcel to any OMNIVA parcel locker.
5. On the screen, select your preferred language and choose "Return a Parcel".
6. Enter the return code received via SMS.
7. Place the parcel in the opened compartment, close the door and confirm the shipment.
8. If desired, print the receipt. Your parcel will reach our returns centre within 1–4 business days.

IF YOUR ORDER WAS DELIVERED TO A DPD PARCEL LOCKER – FREE RETURNS

1. Complete the return form and include it with the returned item.
2. Pack the parcel securely so that it cannot be opened without damaging the packaging.
3. Take the parcel to any DPD parcel locker.
4. On the screen, select your preferred language and choose "Send a Parcel".
5. Select "Send: I have a shipping label" and enter the DPD return code received via SMS.
6. Attach the address label to the parcel and scan it.
7. After scanning the barcode on the return label, the compartment will open. Place the parcel inside, close the door and confirm the shipment.
8. If desired, print the receipt. Your parcel will reach our returns centre within 1–4 business days.

IF YOUR ORDER WAS DELIVERED BY COURIER – RETURN SHIPPING COSTS ARE PAID BY THE CUSTOMER

1. Complete the return form and include it with the returned item.
2. Pack the parcel securely so that it cannot be opened without damaging the packaging.
3. Deliver the packed parcel to our office:

Brīvības gatve 399-45
Riga, LV-1024
Latvia

1. Once the returned item has been received at our returns centre, the refund process will begin.

RETURNING GOODS UNDER CONSUMER RIGHTS

In accordance with Section 27 of the Consumer Rights Protection Law of 18 March 1999, consumers have the right to submit a claim regarding non-conformity of the goods with the terms of the contract within 2 years from the date of purchase.

The claim period is 2 years. If a manufacturing defect is confirmed, we will ensure that it is remedied.

Claims will not be accepted if:

• The clothing has been used contrary to its intended purpose or in unsuitable weather conditions.
• The clothing has been mechanically damaged.
• The clothing has naturally worn out through normal use.

The complaint form under the Consumer Rights Protection Law can be found here >>>

Complaint Submission Procedure

1. Complete the complaint form, which you can find here >>>
2. Print the completed form, attach a copy of your proof of purchase (receipt, invoice or delivery note), and deliver or send it together with the item to:

SIA "Lagra"
Brīvības gatve 399-45
Riga, LV-1024
Latvia